Shipping Policy

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Thank you so much for your order and for supporting my small business!

Valid Address

Please provide a valid shipping address at checkout. We do not recommend shipping to a P.O. box, as larger or irregularly sized items may not be deliverable to that type of address.

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Shipping Times:

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Each piece is made or printed to order, so processing times may vary depending on the item. Most print orders ship within 5–10 business days, but custom or larger items, including commissioned artworks, some canvas prints, and original paintings, may take longer. If there is a delay, we will keep you updated. Delivery times after shipment depend on your location and may also be affected by postal delays or customs processing.

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Shipping Confirmation & Tracking:

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Once your order ships, you will receive a shipping confirmation email and, where available, tracking information from us or our printing and fulfillment partners.

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Shipping Rates:

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Shipping rates are calculated at checkout based on your shipping address, destination country, and applicable shipping zone. For international orders, the buyer is responsible for any customs duties, import taxes, brokerage fees, or similar charges assessed by the destination country unless those charges are prepaid at checkout or expressly included in the purchase price.

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Incorrect Address:

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Please double-check your shipping address before placing your order. We are not responsible for delays or lost packages caused by an incorrect or incomplete address.

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Understanding Ownership and Risk

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You become the owner of the artwork when your order is delivered to you. We purchase transit insurance on all eligible products while they are being shipped and will assist you with making a claim if something happens during delivery. Once the product has been delivered, responsibility for any loss or damage to the artwork transfers to you. For more detailed information, please refer to the Terms of Sale Agreement Terms & Conditions of Sale — Mystic MO .

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Changes to our Return & Refund Policy

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We may update this Shipping Policy from time to time by posting the revised version on this page. Any changes will apply to orders placed after the updated policy is posted.

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For commissioned artworks or the purchase of original artwork, please contact me at monelelestrat@mysticmo.ca for shipping costs and additional information regarding liability and insurance coverage.

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If you have any other questions about your order or shipping options, feel free to reach out at monelelestrat@mysticmo.ca

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