Refund Policy

Refund Policy

All orders are handled with great care. Your excitement and satisfaction when receiving artwork is important to me, so please read below to see how I can help you.

All Sales Final

Please note that all sales are final, and returns are not accepted. Each piece is made or printed to order, and I take great care to ensure quality and accuracy.

Commission Deposits

Deposits for commission work are non-refundable once work begins. If you cancel the commission, you will also be responsible for any reasonable out-of-pocket expenses incurred up to the date of cancellation that exceed the deposit.

Refunds for Errors

If there are any errors within our control (for example, if you received the wrong item or there was a production error), any refunds shall be evaluated on a case-by-case basis and issued in my sole discretion. If something isn't right with your order, please reach out within 7 days of delivery with your order number and clear photos of the issue.

Claims for Delivery Damage

You must take a continuous, unedited recording of the unboxing, as this may be required as evidence in the event of damage during transit. Failure to provide a video recording within forty-eight (48) hours of delivery may result in the claim being denied.

Exclusions

Examples of refunds that will not be granted but are not limited to:

·       Buyer’s remorse or change of mind;

·       Incorrect address provided at checkout; and

·       Damage during shipping (though I will help you file a claim if needed).

My goal is to make sure you're happy with your experience while also protecting the integrity of my small business. Thank you for your understanding and your support!

Please email monelelestrat@mysticmo.ca if you have any questions about your order, and I will work with you to sort out any issues!